Customer satisfaction

Customer Satisfaction Questionnaire
The purpose of this form is to make our client service more efficient, therefore your opinion is fundamental. Please fill in every part of this questionnaire when giving your evaluation.
Company name

Person to contact *

Phone no.

Fax no.

E-mail *

Code of the work carried out

Indicate your level of satisfaction on a scale from 0 to 4 (0=very dissatisfied - 1=dissatisfied - 2=neutral - 3=satisfied - 4=very satisfied) CLIENT/SUPPLIER RELATIONSHIP
01. Simplicity in contacting us
0 1 2 3 4
02. Telephone cordiality, precision and availability
0 1 2 3 4
03. Promptness and accuracy of the answers and information given
0 1 2 3 4
04. Understanding of the specific needs of the client
0 1 2 3 4
05. Quality of the administration process
0 1 2 3 4
AFTER-SALES
06. Quality/price ratio
0 1 2 3 4
07. Service quality satisfaction of expectations
0 1 2 3 4
08. Professionalism, precision, courtesy and availability of the teaching staff
0 1 2 3 4
09. Punctuality and respect of the dates fixed by the teacher
0 1 2 3 4
CONSIDERING YOUR PREVIOUS EXPERIENCE….
10. Would you come to us if you needed other services?
Yes No I don’t know
11. Would you recommend us to others?
Yes No I don’t know
12. Observations or suggestions for improving our service:

Authorisation of treatment of personal information Authorisation in compliance with art. 13 of Italian Leg. Decree dated 30 June 2003 on the treatment of personal information I authorise treatment I do not authorise treatment

CLIENT/SUPPLIER RELATIONSHIP